Director, Mail Operations

Boston, Massachusetts, United States | Operations | Full-time | Allows remote

Apply

Who We Are

Encortex is a data intelligence agency in Boston, that leverages cutting-edge quantitative analysis to help blue chip firms deploy capital more efficiently. We are a small, ambitious, and diverse group of quantitative analysts, data engineers, software engineers, & digital marketers. At the heart of what we do, is the belief that we change the way our clients collect, protect, and monetize data.

 

Who You Are

You are a curious individual who adapts to new environments and is comfortable with change. You believe in iterative progress, failing fast, and working through issues - alone and with others - until they are complete solved. You expect to contribute to your team's success, but also to the larger Encortex community. You appreciate and reflect our core values of Precision, Curiosity, Honesty, Responsibility, Fun & Respect.

 

What You’ll Do

As the Director, Mail Operations, reporting to the CEO, you have a love of technology, efficient operations, and use the former to improve the latter.

 

Your responsibilities will include:

  • Manage a team of operations analysts and associates, including contractors and offshore resources, to assure that our daily mail operations systems run effectively, efficiently and economically
  • Analyze or work in collaboration with our analytics team to identify opportunities for both incremental and major improvements in process
  • Work with our engineering team to implement improvements and identify systemic issues that are causing issues with our ad delivery platform
  • Monitor, assign and/or solving problems during off-business hours
  • Lead interaction with advertising networks and direct advertisers to find best fit demand inventory to fill our supply inventory
  • Work with our data partners and business development team to improve audience
 

What You’ll Learn

At Encortex, you will benefit from interacting with a small team of super interesting people. You will learn how to solve problems in a community of problem solvers. You will appreciate the value of failing fast, transparent and honest communication, and working with a team that feels the same.

Growth in the role will create opportunities to coach others and participate in team strategy.

 

Requirements

  • 1-3 years experience with managing analysts and operations professionals
  • Excellent communication skills
  • Superlative time management skills and the ability to adapt to a changing schedule
  • 5-7 years of experience in email marketing
  • Understanding of Internet technology and terminology: Domains, IPs, DNS, mail and web servers
  • Familiarity with digital marketing terminology, funnel metrics and KPIs
  • 3+ years of professional experience with SQL
  • The ability and motivation to work off-business hours and weekends
  • Experience in working with remote teams, including offshore teams, is a plus

 

Encortex, LLC is an equal opportunity employer.